CommPoint Guest Center
Reduce costs… Increase customer loyalty… Improve communications… Increase Revenue…
We understand these are your goals. We know you need to focus on managing the guest experience and hotel operations to achieve them.
CommPoint Guest Center helps you reach your goals.
CommPoint Guest Center is a Hosted cloud-based communications solution designed specifically for the hospitality environment. Our integrated solution encompases the entire communication components of a hotel.
Overview
CommPoint Guest Center™ is a Cloud Communications Platform for Hotels.
Enhance the Guest Experience: Guests enjoy HD Voice quality to access advanced features of communicating with the hotel staff and services. Customized content can be programmed on the guest phone.
Reduce Expenses Increase Profits: Signifcantly lowers your monthly phone bills. Eliminates all new and future expensive system purchases, as well as repair and maintenance costs. One bill from one company.
Keep Existing Room Phones: You can reuse your existing analog phones to leverage your current investment. We also offer new phones.
Moblity: Our app enables the staff and management to answer, transfer and place calls anywhere, anytime on any device.
Reliablility & Redundancy: Benefit from the enhanced reliability and redundancy of a cloud-based solution. Our platform includes disaster recovery and E911 functionality.
Fully featured: Enjoy a feature-rich, future proof solution where upgrades are included and automatic. We provide you the entire solution.
Features
Analog phone support (Reuse existing room phones)
API Integration
Auto Attendant
BLF/DSS
Call Accounting with posting to PMS system
Call Blocking
Call Forwarding
Call Parking
Call Pickup
Caller ID (Incoming and Outgoing)
Concierge Services
Conferencing
Cordless phone support
Day/Night Mode Switching (Manual or Time controlled)
Day/Date/Custom Call Routing
Department Calling
Dial-by-Name Directory
Dial-In Conferencing Bridge
DID Inbound Number Assignment
Disaster Recovery Call Routing
Do Not Disturb
E911 Alert when called from Guest Room
E911 Emergency Assistance (Without having to dial 9)
Employee and Department Routing
Fax to Email PDF forwarding
Find Me/Follow Me
Guest Informational Recordings
Guest Name Display
Hold Music and Custom Messages
Interactive Voice Response (IVR)
Intercom Groups
Local or International Telephone Numbers
Maid Location and Status 1
Maintenance Personal Locations and Status 1
Manual Line/Ringdown circuits (Pool, elevator, etc)
Message Waiting Indicator
Mobile App – iOS and Android support 1
Mobility
Multi-Level Auto Attendant
Multiple Devices On One Extension
Paging
Paging Groups
Personal Parking
Phone Alerts
PMS Integration 1
Prepend (Caller ID functionality)
Presence Across Multiple Devices
Remote Phone Use
Ring (Hunt) Groups
Room Condition 1
SIP Phone Support
Softphone Support
Speed Call Key Info Lines
Time of Day Call Routing
Virtual Number – Conditional Forwarding
Visual (On Screen) Voicemail
Voicemail to Email forwarding
Wake Up Calls (Escalation and Audit trail)
800 Numbers / Toll Free Numbers
900/976 Blocking